Introduction to Defect Management Process
We know that all QA teams keep a track record of the issues and defects during the software development process. However, it is difficult to say which data points are worthwhile to track.
In a software testing process, QA testers only find the bugs that they look for. When they record and track any project, they tend to detect trends in the things that they measure.
However, collecting too much information on bugs is not helpful either. The more irrelevant information they require, the more you fill up your database with junk which you may never be able to sort.
So it is important to make sense and identify the information that is truly worthwhile tracking, without particular regard to the defect management tools used for this purpose.
Let’s have a look at the following guidelines that may be helpful for QA teams in ensuring an effective and efficient defect management process:
Make sure you track how often a bug is reopened:
Often, it is not the nature of a defect that is worth the time and effort to be investigated as much as the process by which it occurs.
Thus, it is crucial to track how often a bug is reopened. No matter which tool is used, it is important to put in place in the filtering mechanism to keep the same defect from being logged repeatedly.
One of the obvious results of repeated defect reporting is that bias results from the metrics. Another outcome is that it requires manual effort to analyze the nature of the bugs, which is a wasted effort, especially when their time is better spent in finding out the areas that need to be redesigned.
Tracking the solutions:
When testers fix, retest, and mark a defect as passed, some firms capture a screenshot and include the image as an attachment.
This helps the teams in providing supporting evidence that the solution actually worked. Tracking the journey to the resolution provides insight into the expected turnaround time.
However, if a defect is discovered later in the development process, there is some history to suggest how long it will take the QA teams to resolve the issue.
Choosing the right values:
Typically, developers and testers use defect management tools that have predefined ranges for the defect severity. However, it makes sense to define the values of the teams.
It is a good idea that the team agrees with the predefined values that it uses and what they actually mean to the participants.
This is true for fields that can give birth to interdepartmental debate. Only one person should never call the shots. The QA team should set a framework, and the team should customize the testing efforts to suit each project’s needs. Everyone should have their own voice and should be equipped with the right defect management tools.
The above-mentioned points in the checklist can help the QA teams in streamlining their defect management process in a better way.