The set of words “keep your cool” means a lot in terms of conversation control.So Ting-toomey gave a set of tips to keep one’s cool.
Focus on what they say.
Learn to accept what is said.
Develop a belief that verbal messages and feedback are powerful and effective.
Understand that self-affirmation and individuality are important to North American.
Be aware everybody should be created equally.
North American’s value in direct tail.
Being assertive is valued in the US culture and no is called also in assertive way.
learn not to ask personal questions,they can be offensive and insulting.
North American like to express their opinions openly.
Always try to nullify the callers problem with quick action.