“Keep your cool”. What does this mean in terms of conversation control?

Share and Enjoy !

 “Keep your cool”. What does this mean in terms of conversation control?

 The set of words “keep your cool” means a lot in terms of conversation control.So Ting-toomey gave a set of tips to keep one’s cool.

    Focus on what they say.
    Learn to accept what is said.
    Develop a belief that verbal messages and feedback are powerful and effective.
    Understand that self-affirmation and individuality are important to North American.
    Be aware everybody should be created equally.
    North American’s value in direct tail.
    Being assertive is valued in the US culture and no is called also in assertive way.
    learn not to ask personal questions,they can be offensive and insulting.
    North American like to express their opinions openly.
    Always try to nullify the callers problem with quick action.

What impact such abusive happenings on the telephone may have on the employees and the business.
In the earlier days such calls created dissatisfaction among employees and when the employee took action(like-recording of the voice/talked roughly/dropped the phone),the company lost their client.That was a huge potential loss to the company.
                          Nowadays the frequency of such calls are increasing day by day.And we are ready to face such calls.The agents are requested to keep their cool and try to understand why such calls coming.If it is only a abusive call then try to nullify the call or try to take the cause of the problem.However now a days the agents are ready to face such calls but their is no question of being kicked of loosing a customer

Share and Enjoy !

29 thoughts on ““Keep your cool”. What does this mean in terms of conversation control?”

  1. Valuable info. Lucky me I found your site by accident, and I’m
    shocked why this accident did not took place earlier! I bookmarked it.

  2. I’m not that much of a internet reader to be honest but your sites really nice,
    keep it up! I’ll go ahead and bookmark your website to come back later on. Many thanks

  3. Hello! I know this is kinda off topic but I was
    wondering if you knew where I could find a captcha plugin for my comment form?
    I’m using the same blog platform as yours and I’m having difficulty
    finding one? Thanks a lot!

  4. margaretahargreaves

    Everything is very open with a clear clarification of the challenges.
    It was definitely informative. Your website is extremely helpful.
    Thank you for sharing!

  5. Hi! This is my first visit to your blog! We are a collection of volunteers and starting a new project in a community in the
    same niche. Your blog provided us useful information to work on. You have done a outstanding job!

  6. Judi online terbaik

    Oh my goodness! Impressive article dude! Thanks, However I am experiencing
    troubles with your RSS. I don’t know why I cannot join it.
    Is there anybody else getting similar RSS issues? Anyone that knows the
    solution will you kindly respond? Thanks!!

  7. I would like to thank you for the efforts you’ve put in penning this website.
    I really hope to view the same high-grade blog posts from you
    later on as well. In fact, your creative writing abilities has encouraged me to get my very own website now

  8. Aw, this was an extremely nice post. Spending some time and
    actual effort to generate a really good article… but what can I say… I procrastinate a whole lot and
    don’t manage to get nearly anything done.

  9. A motivating discussion is worth comment. I think
    that you ought to write more about this subject
    matter, it might not be a taboo matter but usually folks don’t discuss such topics.
    To the next! All the best!!

  10. Hey there! This is my first comment here so I just wanted to give a quick
    shout out and tell you I genuinely enjoy reading your blog posts.
    Can you suggest any other blogs/websites/forums that cover
    the same subjects? Thanks a ton!

  11. Hi there, I discovered your blog by means of Google
    at the same time as searching for a related matter, your website came up, it
    appears to be like good. I’ve bookmarked it
    in my google bookmarks.
    Hi there, just was alert to your weblog thru Google, and located that it’s
    truly informative. I am gonna watch out for brussels.
    I’ll appreciate should you proceed this in future. Many other folks shall be
    benefited out of your writing. Cheers!

  12. sbobetku sbobet

    Good web site you’ve got here.. It’s hard to find good quality writing like yours nowadays.

    I truly appreciate people like you! Take care!!

  13. Woah! I’m really digging the template/theme of
    this website. It’s simple, yet effective. A
    lot of times it’s challenging to get that “perfect balance” between superb
    usability and visual appeal. I must say you’ve done a excellent job with this.
    In addition, the blog loads super quick for me on Safari.

    Superb Blog!

  14. Magnificent goodѕ from you, man. I have understand youг stuff prrevious tо
    аnd you’re just extremely magnificent. I гeally liкe what you’ve acquired here, ϲertainly ⅼike ᴡhat yоu’re stating
    ɑnd the waу in whicһ you say it. Υou maкe it enjoyable
    аnd yoou still care for to keeр it wise. I can’t wait tо
    read faг more from yoս. Thіs is аctually a wonderful site.

  15. I have to to be grateful for this good read!!
    I absolutely loved every amount of it. I actually have you saved as being a
    favorite to look at new stuff you post

  16. Pingback: Google

  17. Pingback: Google

  18. I am really loving the theme/model of your site. Have you ever run into any browser compatibility problems?
    A handful of my blog readers have complained about my blog not working correctly in Explorer
    but looks great in Firefox. Are you experiencing any ideas
    to help fix this issue?

  19. The things i don’t realize is in fact how you happen to be will no
    longer really much more well-liked than you might be at the
    moment. You will be so intelligent. You are aware thus considerably associated with
    this matter, produced me inside my view believe it from
    plenty of varied angles. Its like men and women are certainly not involved until it’s something to accomplish with Lady gaga!
    Your individual stuffs nice. All the time cope with it up!

  20. Great post. I used to be checking continuously this web site and I’m impressed!

    Very useful information particularly the very last part 🙂 I maintain such
    information much. I was trying to find this particular information for
    a long time. Thanks and best of luck.

  21. Its such as you read my mind! You seem to understand a good deal
    approximately this, for example you wrote the guide within it or anything.
    I think that you just could do with a couple of p.c. to drive the message home somewhat,
    but apart from that, this really is fantastic
    blog. An incredible read. I am going to definitely come

  22. Hi i am kavin, its my first time to commenting anyplace, when i
    read this post i thought i could also create comment due
    to this brilliant piece of writing.

Leave a Comment

Your email address will not be published. Required fields are marked *