Firms with extensive assets and money have quite a few possibilities for picking a assistance desk technique. In the meantime businesses with a restricted funds can opt for open up resource helpdesk computer software. A few this sort of alternatives are Liberum Enable Desk, OS Ticket, OTRS, Ask for Tracker and HelpSpot. Liberum is a internet-dependent assistance desk application remedy for handling buyer requests in a modest organization.
To operate Liberum, you need to have an MS SQL server or Windows NT / 2000 / XP with IIS. The software is published in VBScript / HTML for ASP. You need to have additional than 6 MB of really hard disk area (1MB for world wide web webpages + 5MB for databases) and a internet browser. The capabilities accessible in Liberum, however significantly less in quantity, are handy. Its automatic mail operate makes it possible for clients to screen and track issues by themselves. Buyers can use its simple awareness base to come across remedies quickly.
An open up source helpdesk computer software resolution suggests you can copy the source code and customise it as for every your specifications. You would need to have to know the coding language. For case in point, to customise Liberum, you would require to know VB / HTML / ASP. Open supply answers are excellent, if you want to assemble a web-centered helpdesk software program answer on your have. Most this sort of software program can be made use of as is due to the fact these have the simple capabilities of a helpdesk method. For software program these types of as Liberum, you require a server.
OS Ticket is a very simple ticketing technique that you can easily set up and get started applying. Its code is typically published in PHP. OTRS is a issues ticket software technique that can be utilized to monitor purchaser cell phone calls and e-mail requests. You can integrate your client guidance companies, pre-income, profits, billing, in-dwelling IT, and helpdesk in 1 method. It is coded making use of PERL and open sourced underneath the GPL.
OTRS has quite a few lookup possibilities and specified other desirable capabilities such as the ability to retrieve mails and send out pre-described replies, an selection for closing the ticket if inactive and the POP3 checker. Ask for tracker is an additional open resource helpdesk computer software remedy created in object-oriented PERL. It can be moved to and employed from any pc or any functioning system. For the reason that of its business-grade attributes, it will allow a staff of people today to operate smartly and successfully to handle tickets designed by a group of customers and consumers.
Apart from help desk, Request Tracker allows in task management, CRM, NOC ticketing, and software advancement. It does this by serving to users to handle duties executed at company-amount these as the detection, classification, priorization, assignment, resolution and notification. This platform has been utilized by help workers, programs directors, program developers, IT managers, and profits departments of many Fortune 100 organizations, government establishments, academic agencies, and global progress organizations.
The open source helpdesk computer software answer, HelpSpot, assists you run your aid desk by undertaking extra than ensuring that purchaser requests are answered on time. It gives characteristics these as genuine-time evaluation and ask for monitoring. It assists you check out the support desk information in several handy approaches by fast reporting and quick filtering.