What is communication?Identify basic elements of communication with the help of a management model.
Communication refers to any process used to get a message across,from one individual or group to another. On another view could be Communication is a process by which we exchange and create a flow of information.(Information is meaningful data) by which we create a shared understanding about a topic.An Effective communication happens only when the receiver understood the message sent to him.
- tone of voice
- body language
And the accountability for such message are
- Words 7%( 7% of message pertaining to feelings and attitudes is in the words that are spoken.)
- Tone of voice accounts for 38%(38% of message pertaining to feelings and attitudes is paralinguistic (the way that the words are said).)
- Body language accounts for 55% of the messages.(55% of message pertaining to feelings and attitudes is in facial expression.)
Hence the rule is defined as “7%-38%-55%” rule it is often called as Mehrabian formula.
7% of meaning in the words that are spoken.
38% of meaning is paralinguistic (the way that the words are said).
55% of meaning is in facial expression.
Total Liking = 7% Verbal Liking + 38% Vocal Liking + 55% Facial Liking