What is communication?

Introduction to What is communication?

Communication refers to any process used to get a message across, from one individual or group to another. Another view could be Communication is a process by which we exchange and create a flow of information. (Information is meaningful data) by which we create a shared understanding of a topic. Effective communication happens only when the receiver understood the message sent to him.
The basic elements of the management model are as follows:- As per Albert Mehrabian, the management model consists of…

  • words
  • tone of voice
  • body language

And the accountability for such a message is

  • Words 7%( 7% of message pertaining to feelings and attitudes is in the words that are spoken.)
  • The tone of voice accounts for 38%(38% of message pertaining to feelings and attitudes is paralinguistic (the way that the words are said).)
  • Body language accounts for 55% of the messages.(55% of message pertaining to feelings and attitudes is in facial expression.)

So body language matters most in the management model of communication.
Hence the rule is defined as the “7%-38%-55%” rule it is often called as Mehrabian formula.

  • 7% of meaning in the words that are spoken.
  • 38% of meaning is paralinguistic (the way that the words are said).
  • 55% of meaning is in facial expression.
  • Total Liking = 7% Verbal Liking + 38% Vocal Liking + 55% Facial Liking
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How to perform good communication?

Identify and clarify ideas before communication

Think systematically about the message you want to convey. At the same time, you need to identify who is receiving the message. You need to understand how the message will affect the other side. The more you identify, analyze the message before delivery, the more the message will be communicated clearly.

Understand the purpose of the communication

Before communication, understand what is the real benefits of the communication. In other words, what you really want to accomplish by delivering the message. If you understand the purpose of the message, the communication can be effective.

Obtain advice or second thoughts before communications

Before any communication always consult with others for further information and obtain better insights about the topic. Maybe you get a new view, opinion, data to strengthen or improve your communication.

Beware of tones

Communication is effective when along with the content, you mind how it is being said. Voice, tone, expression, language plays a great role in the tone of the message.

Try to convey useful information

Listeners try to remember things that are beneficial to them. So if you really want to retain your message and mostly want to reach the maximum target audiences, try to deliver what is beneficial to them or their organization.

Follow up communication

Feedback is another aspect of successful communication. Always seek feedback or do follow-ups regarding communication. It will improve the communicator’ techniques. It will also prevail how much the listeners are actually listening.

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Some tips and tricks to make you a better confident communicator:

Use your body language effectively

Presenters are mostly assessed by the way they present themselves in front of the audiences. It happens mostly by their non-verbal communications. Non Verbal communication includes:

  1. Clear and effective tone
  2. Volume
  3. Sound they make
  4. Gesture
  5. Posture
  6. Work look
  7. Standing

As a communicator, you really need to practice the body language aspect. It will make you confident, will carry respect and the deterministic behaviour will help to achieve the goals.

Stay Away from Negative thoughts

Do not ever attribute yourself with bad or negative words like-

  1. A failure
  2. A bad decision-maker or taker
  3. Ugly
  4. Unfair
  5. Uncreative
  6. Stupid

If you use to describe yourself with these negative words, you will be highly criticized later.

Build Your Network

Try to make a balanced network pool of people in personal, physical life, professional and social area. This balanced pool of people actually makes you happy, healthy and confident. This in turn helps you to be confident leading towards a successful life.  This peaceful and calm lifestyle actually further help you to be a great communicator.

Understand what exactly you want

A great communicator has a long term goal in general but also has specific highly targetted micro or short term goals. Always work on these goals after creating them. Regularly monitor, measure progress and upgrade yourself to meet them. Do not forget to celebrate success if you achieve them.

Learn to give a compliment

Compliment work better while handling subordinates, peers, friends even bosses better than anything else. Always encourage them by providing compliments if they deserve it.  Compliments should be given in front of everybody. You can also point out the improvement plans to them. It must be discussed in one on one meetings.

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What are the barriers to communication?

  1. Perception
  2. Self Disclosures
  3. Afraid to communicate or feedback
  4. Defensive attitude
  5. Managing emotions
  6. Poor Listening
  7. Language
  8. Self Image(Internal or external)

Star Model of communication

Start model of communication
Start model of communication


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