Introduction to Work Order Management
If you are into services or maintenance industry then you must know the importance of a work order. A work order can be a small 5 minutes job or long 5 hours job, some work orders are even longer & exhausting than this. For example, it can be a light changing job or packing and shipping it to the customer.
What do we understand about the work order?
A work order is a task that is assigned to a technician. This task contains activities such as maintenance, repair, operation, and restoration of assets or equipment. A work order gives us a detailed overview of the job. Work order assignments can be easy to do.
For efficient work order management, work order management software is necessary. This software helps you manage work orders effectively. Most importantly they make the process automatic and streamlines work orders.
It allows your technician to know what is the priority of the work order. If work order priority is high, it means that is it needs to be finished as quickly as possible and if the priority is low then it can be finished when a technician does not have any critical task scheduled or pending.
According to the Statista, “The revenue generated from the task management software market worldwide in 2018 and 2023. The market is expected to grow in the coming years at a compound annual growth rate of 13.7 percent, eventually reaching annual revenue of 4.33 billion U.S. dollars by 2023.”
What are the benefits of work order management software?
Benefits of work order management software are as follow:
Keeps managers/clients informed – This software centralizes the information which allows the manager to know, what is the status of the work order and which technician is working on which work order.
Similarly, technicians are also aware of what needs to be done in a work order, the deadline of the work order, and what is the priority, etc. On the other hand, customers can also see and track their work order status.
Maintenance – When vehicles, machines, and equipment are given maintenance regularly then it results in optimized performance, decreased chances of breakdown occurrence, minimum repair & downtime expenses.
During maintenance, the potential issue can also be found and when an issue is identified in advance then necessary action can be taken to avoid the issue.
Set work order priority – If work order not completed on time then it can be harmful to client company and equipment as well.
As a result, your organization’s reputation will also be affected. Therefore, setting the priority of work order is very crucial for work order management organizations.
Once the work order priority is decided then the technician also can work as per the priority of work order. Hence, it is scheduled as per the priority. Moreover, it also ensures that productive work is delivered on time.
Data analysis – When you have work order management software in place, guesswork or assumption is eliminated for making a business decision.
Managers can see the information and optimize the process to make the firm more organized. How the process can be improvised?
With this software, you can identify those potential areas and take the necessary steps in order to achieve this objective.
Data can also be helpful in planning future goals, enhancing the performance of each employee, and assist in reducing unnecessary expenses as well.
Further visit: 5 Effective Way To Engage with Your Remote Teams
How many types of work orders are there?
There are several types of work order that we have discussed below:
Preventive maintenance – This is one of the important parts of a work order management. It emphasizes focusing on maintenance proactively.
Most organizations implement maintenance only when an asset or equipment failure happens. It predicts if any issue is rising in assets or equipment.
Corrective – If any issue is found during preventive maintenance work order then corrective maintenance is implemented.
For example, you took your vehicle for service and after servicing the technician found that your vehicle’s headlight is not working properly then either you can choose to change your vehicle headlight on the spot or you can schedule for future maintenance.
Inspection – An asset is inspected and cross-checked if it is working fine or not. If any issue is found then new work is created. Oil changing, filter changing, or any part changing sort of activities are done in this process.
Emergency – In this state, work order priority is high and asset breakdown occurred. In this process, quick actions are taken in order to bring the asset into running condition as quickly as possible.
We all know that in business clear communication is very important and sometimes in urgent situations we forget some important work.
Similarly, a technician can also forget some important jobs while doing a maintenance task in under pressure. But with work order management software a technician can see each and every small task which need to be performed so that even in under pressure situation no task left undone.
Some people also refer it asset management software, it also allows you to manage your asset efficiently and effectively. Hence, it is essential for those organizations that want to grow their business.